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Help Center / Getting Started / Welcome to RenoLens
Getting Started · Article 01

Welcome to RenoLens

This guide walks you through everything you need on day one: how to reach support, how to install and use the LeadConnector mobile app, and how the systems we set up for you actually work. It is updated regularly. Bookmark it.

Last updated May 20, 2026
6 min read
Reviewed by RenoLens Client Success
v1.0 · ID #GS-001
Section 01 · Support

Getting help and requesting website edits

We run two support channels. The ticket form is the fastest path for every request, including website edits. Phone support is a backup for anything urgent.

Recommended · Fastest path

Submit a ticket

For website edits, bug reports, automation tweaks, and feature requests. Tickets are tracked end-to-end and routed to the right team automatically.

  • Tracked from submission, so nothing gets lost in a text thread
  • Routed to the right team member automatically
  • Confirmation, status updates, and ship notification by email
  • Most edits live within one business day
Open the request form
Backup channel

Phone support

For anything urgent or if you'd rather talk it through. The ticket form is still faster for edits.

+1 (646) 760-6756
Mon-Fri · 9am-6pm ET

Important: Please use the ticket form even for small edits. Texts to personal numbers are not tracked in our system and will be slower to resolve. This keeps your requests on our shared queue so any team member can pick them up.

Section 02 · Mobile App

Using the LeadConnector mobile app

Your contacts, conversations, calendar, invoices, and reviews all live in one app: LeadConnector. Most clients only ever use three tabs (Conversations, Contacts, and Payments). Install it on your phone first.

Download on the App Store
Get it on Google Play

2.1   Request customer reviews Pre-configured

When you mark a job complete, our automation sends your customer a one-tap link to leave a Google review. The 5-Star Funnel routes happy customers to Google and lets unhappy ones reach you privately first, so a bad day on a job site never costs you a public star.

  1. 01
    Open the customer In the LeadConnector app, tap Contacts and find the customer you just finished work for.
  2. 02
    Tap "Send Review Request" The automation triggers immediately. No writing required on your end.
  3. 03
    Monitor results Follow-ups go out automatically over 7 days. New reviews appear in the Reputation tab.
Tip

Most clients see a measurable bump in their Google rating within 30 days of going live. Consistency beats intensity: send the request after every job, not just the big ones.

9:41
Contact
MR
Marcus Reilly
Kitchen remodel · Completed today
Call
Send Review Request
★★★★★
How was your experience?

Hi Marcus, thanks for choosing us. Mind sharing how we did?

Leave a Google review
Send private feedback

2.2   Missed call text back Always active

Every missed call triggers an instant text back to the caller. The wording is set during onboarding so it sounds like you, not a template. Reply directly from the Conversations tab of the LeadConnector app.

  1. 01
    Already running If your onboarding is complete, this is live. Missed calls send an SMS within seconds.
  2. 02
    Reply in the app Customer replies land in Conversations. Reply, and the conversation history stays attached to the contact record.
  3. 03
    Edit the wording anytime Send the new copy through the ticket form. Template updates are usually deployed same day.
By the numbers

Roughly 62% of business calls go unanswered. Of those callers, most try the next business in their search results within 90 seconds. A missed-call text back keeps you in the running.

9:41
SK
Sarah Kim (555) 213-8842
Today  2:47 PM
Missed call from Sarah
Hey Sarah, this is Mike at Reilly Roofing. Sorry I missed your call, I'm on a job site. What can I help you with? I'll get back within the hour.
Hi! Looking for a quote on a new roof. About 1,800 sqft, asphalt shingle.
Awesome. Can I swing by tomorrow at 9 for a free estimate? Takes about 20 min.
That works! 1247 Maple St. See you then.
Perfect, you're on the books. Confirmation text in the morning.

2.3   Invoicing & payments Setup required

Invoice from your phone, take card payments, and get paid in days rather than weeks. Payouts run through Stripe, which needs to be connected once before your first invoice.

  1. 01
    Connect Stripe (one-time) Submit a ticket and our team will book a 5-minute setup call. After that, payouts deposit directly to your bank.
  2. 02
    Open the Payments tab In LeadConnector, tap Payments. You'll see all invoices, transactions, and a Create Invoice button.
  3. 03
    Build the invoice Pick the customer, add line items (labor, materials, disposal), set the total. Under a minute.
  4. 04
    Send via text or email Customer taps the link, enters their card, and you're paid. Push notification fires the moment it clears.
Add-ons available

Need deposits, milestone billing, recurring invoices, or tap-to-pay? Submit a ticket and we'll quote the setup. All built on top of the same Stripe connection.

9:41
Invoice #1247
Customer Marcus Reilly
Total Due
$4,250
Labor$2,800
Cabinet materials$1,200
Delivery & disposal$250
Send Invoice via SMS
Section 03 · FAQ

Frequently asked questions

Quick answers to common questions. Click any question to expand.

No. Most of our clients use three tabs: Conversations (your inbox), Contacts, and Payments. Everything else runs in the background.
Small edits (copy, phone numbers, hours) usually go live within one business day. Larger changes (new pages, design work) typically take 2 to 4 business days. You'll get a timeline in your ticket confirmation email.
Submit a ticket (or call the support line) and we'll restore your access. We can also issue separate logins for additional team members.
Yes. We can add lines for additional team members or set up dedicated numbers per service area. Submit the request and we'll quote any extra carrier cost up front.
Yes. We update it whenever we ship new features or hear that something is missing. Same link, always current. Version and last-updated date are at the top of the page.
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